We’ve just spoken with the landowner of the land the mast is sited on, who is also an EE customer with no service and has been complaining to them too! The issue appears to be that EE had mistaken the mast location and were contacting the wrong landowner.
In the last couple of days they have been given the correct information of whom to contact, we confirmed the details with them and they are correct. EE will be making contact with him shortly and he has already offered them all the access they need to resolve this issue so this misunderstanding is hopefully resolved and they’ll be out to do whatever needs doing to the mast shortly. Fingers crossed!
EE have also informed us that once this is over and service is resumed they’ll be able to discuss compensation for the loss of service so be sure to get in touch when we’re up and running again on 0800 956 6000.